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What a Verband Management Mystery Shopper Associate does?

Mystery Shopper Associates are "undercover customers" who gather information about service, quality, cleanliness and other issues on behalf of business owners.

We go into all kinds of businesses posing as customers. We ask questions, make purchases, and do other things that regular customers do, but with a twist.

When we leave, we complete questionnaires that have been custom-designed by our Manager for the client.

 

VERBAND MANAGEMENT Mystery Shopping Associates serve as the eyes and ears for those clients as part of their efforts to enhance the quality of the customer experience.

Many times, the information collected during mystery shopping programs is used to help clients improve training programs, better articulate expectations they have of their staff,

and otherwise improve the ways in which the client company serves its customers.

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